Trouble Shooting: Roku

If you are having problems with your Roku channels please submit a ticket with an answer to the following questions


1. Does live TV play on high resolution? If not, what happens?
2. Does live TV play on lower resolution? If not, what happens?
3. Do the channel titles and title of show now playing display in the Live TV channel listing?
4. Do your DVR'd content titles display in the DVR listing?
5. Does DVR content play on high resolution? If not, what happens?
6. Does DVR content play on lower resolution? If not, what happens?
7. How is the Roku Connected? Wired or wireless?
8. Can you use the Roku to watch other non-USTVNOW channels?
9. What other non-USTVNOW channels can you successfully watch streaming content?
12. If you were using a wireless connection, connect the Roku to a wired connection and provide answers to above.
13. What is your network speed if you do a speed test using a computer on your same network?

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